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1=Excellent 2=Good 3=Fair 4=Poor

 

1. How easy was it to get connected?	1 2 3 4
2. Did you have difficulties connecting?	Yes No
3. If yes, what type of difficulties did you have?
4. Knowledge of staff in helping resolve the problem?	1 2 3 4
5. Ease of use of the Carroll-Net software?	1 2 3 4
6. How, if at all, should we improve the software installation?
7. Usability of the Carroll-Net home page?	1 2 3 4
8. Have you ever called our Customer Support for assistance?	Yes No
8a. If yes, please state the reason for the call:
8b. Was the staff knowledgeable?	Yes No
8c. Was your problem resolved in a timely manner?	Yes No
8d. Quality of the service you received:	1 2 3 4
9. What other services would you like to see us offer?
10. Are you aware of the other services offered by Carroll-Net? If yes, please check the appropriate box:	Message Server Web site design Web site promotion Database Development E-Commerce Solutions
Customer information (optional):
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E-mail Address
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How did you find us?

Please feel free to leave us any other comments you may have:

Thank you for taking the time to complete this questionnaire. Your input is invaluable for our continued improvement of customer services.

Carroll-Net, Inc.
905 Main Street
Hackensack, New Jersey 07601
(201) 488-1332, (201) 488-1093
Email our staff info@carroll.com
Copyright, Carroll-Net, Inc. 2000